Sony 16 character (4x4) password:
If you entered the wrong password 3 times on a page where you need to enter the password , you will see a 16 character code
Please send us the code and wait until we send you a password. And after receiving the password from us, type the password and press "Enter" key.
Important Note: Make sure you do Not turn OFF or restart the device during this time, and do Not enter anything other than the correct password, as this may change the code. These are one-time codes.
Sony's 7 digit Serial Number:
If your Sony laptop has a 7-digit serial number, use this section to remove the password. Send us the 7-digit serial number of the laptop. And after receiving the password from us, turn ON the device and wait for the password page to appear, then enter the password and press the "Enter" key.
Note: This method only works on certain models and series that you can see their list below:
PCG-C , PCG-F , PCG-GR , PCG-GRS , PCG-GRT , PCG-GRV , PCG-GRX , PCG-GRZ
PCG-N , PCG-NV205 , PCG-QR , PCG-R , PCG-SR , PCG-SRX , PCG-TR , PCG-V
PCG-VX , PCG-X , PCG-Z , VGN-B , VGN-FS , VGN-S , VGN-T , VGN-TX1 , VGN-X
If you entered the wrong password 3 times on a page where you need to enter the password , you will see a 16 character code
Please send us the code and wait until we send you a password. And after receiving the password from us, type the password and press "Enter" key.
Important Note: Make sure you do Not turn OFF or restart the device during this time, and do Not enter anything other than the correct password, as this may change the code. These are one-time codes.
Sony's 7 digit Serial Number:
If your Sony laptop has a 7-digit serial number, use this section to remove the password. Send us the 7-digit serial number of the laptop. And after receiving the password from us, turn ON the device and wait for the password page to appear, then enter the password and press the "Enter" key.
Note: This method only works on certain models and series that you can see their list below:
PCG-C , PCG-F , PCG-GR , PCG-GRS , PCG-GRT , PCG-GRV , PCG-GRX , PCG-GRZ
PCG-N , PCG-NV205 , PCG-QR , PCG-R , PCG-SR , PCG-SRX , PCG-TR , PCG-V
PCG-VX , PCG-X , PCG-Z , VGN-B , VGN-FS , VGN-S , VGN-T , VGN-TX1 , VGN-X
