Technical Support packard bell ixtreme m5850

[infodouro]

Hi, I have a problem with this desktop, everything works fine, but I can't shut it down when I press shutdown
just turn off the monitor and the power light and the fans stay on

I already changed the power supply but the problem remains

 

[Ahmad Safari]

Hi
It can be a software problem
Check the power option settings
Reprogram the BIOS.
If it is hardware, it can be a problem in any part on the board, so it is better to remove all the parts from the motherboard and only test the motherboard separately.
If the problem is on the motherboard, it can be caused by the failure of ICs, such as sound or network ICs, etc.
In the worst case, the chipset can be damaged