Technical Support ASUS Q502L not functioning

[Nasir Haleem]

Hello, The laptop fan runs at high speed when turned on. Other than that, there is no functionality. I checked with a thermal camera and the CPU is cold. Nothing is functioning. The Caps Lock led is solid, and the light indicator led next to the charging led is also solid. I would appreciate some direction. The fan runs on high even when the screen top is shut. I downloaded the provided schematic but not information was available on the download. Also adobe had a notice that some of the download was locked with a signature. Thank you

 

[Hosein Asadolahi]

Hello, The laptop fan runs at high speed when turned on. Other than that, there is no functionality. I checked with a thermal camera and the CPU is cold. Nothing is functioning. The Caps Lock led is solid, and the light indicator led next to the charging led is also solid. I would appreciate some direction. The fan runs on high even when the screen top is shut. I downloaded the provided schematic but not information was available on the download. Also adobe had a notice that some of the download was locked with a signature. Thank you

what is the motherboard model number ????

 

[Nasir Haleem]

what is the motherboard model number ????

Thank you for replying. The motherboard number is Q502LA