Technical Support HP PAVILLON G7 WINDOWS 10 FREEZING ON BATTERY

[mista]

Hi friends,

i m actually working on an HP pavillion G7 2050sb => issue frrezing on windows 10 and after blue screen => when only on battery alone (new battery).

when i put the charger alone or charger +battery no issue.

anyone meet already this issue.

the driver and windows update are also updated.

thank you for help.

 

[mista]

for information i test with a second new battery also same issue ...

any help will be appareciated.

thank you

 

[mista]

for information i test with a second new battery also same issue ...

any help will be appareciated.

thank you

i also did a test ram is passed but when i do ssd test i have this message (see picture below)

 

[Ahmad Safari]

hi
If the battery has been replaced, the battery probably does not provide enough power for the system and the system slows down and freezes.

 

[mista]

hi Ahmad finally i got the problem after replacing the two new battery the issue was not solved
after that i desactived the radeon graphic chip driver and for now everything is stable.

my question is to know if it possible to hide the desactived radeon graphic chip driver on the driver management screen?

thank you again for your support

 

[Ahmad Safari]

In some laptops, the graphics can be hidden in the BIOS environment, but I don't think so with this model. I think the only way to do this is to convert to UMA it. You have to declare the exact model of the motherboard, so that it can be seen from the schematic. examine.

 

[mista]

In some laptops, the graphics can be hidden in the BIOS environment, but I don't think so with this model. I think the only way to do this is to convert to UMA it. You have to declare the exact model of the motherboard, so that it can be seen from the schematic. examine.

ok i was also thinking about the uma process but the customer is happy like that. => disable the driver .
thank you ahmad for your support again.
regards.