Technical Support Apple MacBook Air 820-02016-A

[user50630]

Hello there,
this MacBook stop keyboard and trackpad after sleep.
I tried with a new keyboard and trackpad and cable but still doing same.
Can please help?
thanks

 

[Ahmad Safari]

Hello
It may be a software problem that you should look for in the settings to fix the problem.
Sometimes the problem is solved by resetting the save.
Sometimes the problem is solved with SMC_RESET.

Here's how to reset the SMC on notebooks with non-removable batteries:

1. Shut down your Mac.
2. Press and hold Shift, Control, and Option on the left side of the keyboard. At the same time, press the power button.
3. Hold for 10 seconds.
4. Release the keys and then turn on your Mac.