Technical Support hp 15-ay072nl caps lock blink 4 long time 1 short time

[bdany]

after a fall the laptop does not start and caps lock blink 4 long time 1 short time ,then restart and blink continuously
any idea....

 

[Ahmad Safari]

Hello
Because it was hit, a part may have been separated, such as RAM or hard drive, etc.
Open the laptop and check its appearance and then plug it in.

 

[bdany]

Hello
Because it was hit, a part may have been separated, such as RAM or hard drive, etc.
Open the laptop and check its appearance and then plug it in.

hi thanks for the reply
but this is the first thing i tried
I remove the ram and all the other components that I can disconnect from the motherboard, but the error does not change

 

[Ahmad Safari]

Turn on the voltage and announce.
If all the voltages are normal, program the BIOS.
If you test with the adapter, be sure to test with the battery as well.
Check USB ports and...